All questions related to your profile and managing it

• How can I change my password? 422
• I play in several clubs, can I have a single login? 267
• I have a single account across several clubs, how do I choose which club to display? 206
• A family member wants to become a member, can I add them? 153
• How do I book for a family member? 20
• I've lost my password. How can I recover it? 240
• How do I change my profile photo and information? 25
• I have several accounts: how do I merge them into a single login? 20
• How do I change the site language? 24
• How do I set my personal access code? 37
• My data: download, leave the club, delete my account 31
• How do I become a club member online? 33

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 155
• Why are some cells pink on the board? 378
• How can I make a booking 946
• How can I book with a guest? 261
• How can I edit a booking? 202
• How can I delete a booking? 296
• All courts are occupied. Can I join the waiting list? 89
• What payment methods are available to me for a booking? 111
• How to create an open booking 56
• How to join an open match 36
• Where can I find the court access code (door code)? 32
• How do I withdraw from an open match? 30
• How do I view my booking history? 24
• How do I see the weekly schedule? 31
• How do I find and book at another club? 30

How do I register for a camp or a school?

• Sign up for a tennis lesson 98

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 23
• How do I pay for a booking with my wallet? 20
• How do I split the payment with my partner? 29
• How do I use my restaurant vouchers? 35
• How do I view and pay my invoices? 21
• How do I download my certificates? 31
• How do I send money from my wallet to another member? 31

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 13
• How do I join my club's WhatsApp groups? 22
• How do I take part in the Défi-Plugin (challenge tournament)? 38

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 38
• How do I turn on dark mode? 27
• How do I install the Plugin.ch mobile app? 39
• How do I choose the notifications I receive on my phone? 48
• Where can I find the messages sent by my club? 50

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 34
• The administration home page 33

• Manage access 49
• Manage membership cards 50
• Manage clubhouse 29
• Manage restaurant credit 41
• Manage email sending 22
• Manage invoicing 41
• Manage member groups 29
• Manage registrations 36
• Manage special days 36
• Manage offers 33
• Manage online payments 35
• Manage billing regions 26
• Manage the club manager 33
• Manage challenge tournaments 29
• Manage RFID validation 46
• Manage general settings 29
• Setting up the accounts (general ledger) 37
• Configure EBICS: connect Plugin.ch to your bank 60
• Gate access log 36
• Manage multiple buildings 45

• Create a new court 43
• Manage court groups 45
• Manage booking periods 43
• Manage court usage 39
• List, edit, or delete a court 36
• Manage sports 27
• Close courts 60

• Create a new season 37
• Edit or delete a season 37
• Open the winter season by copying last season 28
• Link a sport to a season 37

• Manage recurrence authorizations 39
• Manage restrictions 31
• Manage subscription type 47
• Create booking prices: per session or per season 18
• Check rates with the rate grid 38
• Manage non-member and pay-as-you-go deductions 38
• Booking without a subscription: the guest subscription 41

• Create an item 33
• Assign an item to a member 28
• Edit or delete an item 27
• Delete an item assigned to a member 21
• Import linked items from Excel 37

• Display the member list 39
• Create a new member 55
• View a member's detailed information 28
• Display a member's operational data 25
• Manage member subscriptions 25
• Import member data 36
• Print member cards 30
• Print and export the member list 22
• Charge an item to a member or a group 32
• Link a member to a group 22
• Edit and delete a member 24
• Search for a member 28
• Managing duplicates: merging two profiles 32
• Managing units to be deducted: personalised hours and non-members 52
• Manage Swiss Tennis licenses 53
• Topping up a member's wallet 31
• Find and reactivate a removed member 29
• Issue a certificate for a member 30
• Managing families 24
• Handling erasure requests (GDPR) 39

• Add a new sponsor 43
• Invoice sponsors 32
• Re-invoice sponsors 28

• Assign and remove a role 36
• Roles and access: create and edit a role 21

• Activating the Lessons module 51
• Creating lesson items 29
• Create, edit, and delete a lesson 40
• Manage lesson groups 29
• Manage lesson enrollments 36
• Prerequisite 38
• Invoice and reminder texts 21
• Teachers' schedule 59
• Grouped payments of registrations (basket) 51
• Change the rate of a registration 34
• Copy a lesson for the next season 60

• Complete management of equipment rental 28

• Find old invoice groups (archives) 27
• Invoice considerations and display 31
• Create invoices 33
• Send invoices by email 25
• Manage payment reminders 30
• Print invoices 42
• List and search invoices 42
• Edit and delete invoices 25
• Invoicing a membership fee or an item: what's the difference? 13
• Automatic reminders for e-mail invoices 47
• Keeping the accounts with the general ledger 28
• Manage family discounts 32
• Import accounts from Excel 64
• Carry an overpayment over to the next invoice 35
• Transit accounts for online payments 24
• How invoice dates are calculated 40
• Annuler une facture ou une ligne déjà comptabilisée 50

• List of bank payments 26
• Processing via bank files 28
• Process a manual payment 27

• Process installments 47

• Managing bookings in the schedule 63
• Configure and use open matches 31
• Manage the set times 27
• Create a promo code and use it 36
• Refund a fixed-hour session that was released and taken again 33
• Moving a booking and creating a recurrence in the schedule 30
• Creating and managing recurrences 45
• The weekly view and the all-sports view 36
• The cash journal and the history of a booking 40
• Manage cash register prices 36
• Offering items with a booking 38
• Deleted bookings and deletion records 43
• Replace a player on a fixed hour 38
• A fixed hour cannot be added: nothing is displayed 34

• Manage automatic emails 27
• Sending bulk emails 33
• Manage messages 29
• History of sent emails 24
• Writing an e-mail with the editor 27
• Birthday and inactive member e-mails 28

• Manage challenge tournaments 25

• Enable partner search 28

• The statistics dashboard 21
• Invoicing bookings from the statistics 36

• Access the program 36
• Booking by a member 61

• Creating and configuring a lesson 37
• Sign up for a tennis lesson 27
• Managing registrations (administrator) 31
• Managing groups and the schedule 34
• Tennis lesson invoicing 24
• Invoicing check and Youth and Sport export 21

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 46
• Adding and editing an employee 40
• Special cases: minor salary, young people, pensioners, LPP 45
• Running the monthly payroll 39
• Entering a compensated absence (army, maternity, illness, accident) 40
• The 13th salary and holidays for hourly employees 39
• Paying salaries and reconciling them with the bank 32
• Correcting an approved payslip 40
• Salary certificates and annual lists 34

You'll find all the questions about booking without an account

• How can I book if I don't have an account 853
• Where can I find available courts in my area? 130
• How can I edit/cancel my booking if I don't have an account? 148