All questions related to your profile and managing it

• How can I change my password? 420
• I play in several clubs, can I have a single login? 261
• I have a single account across several clubs, how do I choose which club to display? 199
• A family member wants to become a member, can I add them? 154
• How do I book for a family member? 13
• I've lost my password. How can I recover it? 242
• How do I change my profile photo and information? 15
• I have several accounts: how do I merge them into a single login? 12
• How do I change the site language? 26
• How do I set my personal access code? 11
• My data: download, leave the club, delete my account 39
• How do I become a club member online? 26

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 151
• Why are some cells pink on the board? 386
• How can I make a booking 937
• How can I book with a guest? 244
• How can I edit a booking? 195
• How can I delete a booking? 293
• All courts are occupied. Can I join the waiting list? 86
• What payment methods are available to me for a booking? 104
• How to create an open booking 48
• How to join an open match 37
• Where can I find the court access code (door code)? 17
• How do I withdraw from an open match? 12
• How do I view my booking history? 7
• How do I see the weekly schedule? 17
• How do I find and book at another club? 12

How do I register for a camp or a school?

• Sign up for a tennis lesson 105

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 16
• How do I pay for a booking with my wallet? 11
• How do I split the payment with my partner? 24
• How do I use my restaurant vouchers? 13
• How do I view and pay my invoices? 17
• How do I download my certificates? 25
• How do I send money from my wallet to another member? 25

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 24
• How do I join my club's WhatsApp groups? 30
• How do I take part in the Défi-Plugin (challenge tournament)? 32

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 32
• How do I turn on dark mode? 21
• How do I install the Plugin.ch mobile app? 19
• How do I choose the notifications I receive on my phone? 23
• Where can I find the messages sent by my club? 27

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 29
• The administration home page 25

• Manage access 54
• Manage membership cards 41
• Manage clubhouse 30
• Manage restaurant credit 23
• Manage email sending 20
• Manage invoicing 21
• Manage member groups 23
• Manage registrations 15
• Manage special days 22
• Manage offers 28
• Manage online payments 23
• Manage billing regions 19
• Manage the club manager 21
• Manage challenge tournaments 16
• Manage RFID validation 25
• Manage general settings 22
• Setting up the accounts (general ledger) 27
• Configure EBICS: connect Plugin.ch to your bank 30
• Gate access log 42
• Manage multiple buildings 37

• Create a new court 37
• Manage court groups 38
• Manage booking periods 46
• Manage court usage 28
• List, edit, or delete a court 27
• Manage sports 27
• Close courts 31

• Create a new season 32
• Edit or delete a season 24
• Open the winter season by copying last season 12
• Link a sport to a season 26

• Manage recurrence authorizations 40
• Manage restrictions 24
• Manage subscription type 50
• Create booking prices: per session or per season 19
• Check rates with the rate grid 31
• Manage non-member and pay-as-you-go deductions 32
• Booking without a subscription: the guest subscription 26

• Create an item 35
• Assign an item to a member 10
• Edit or delete an item 24
• Delete an item assigned to a member 13
• Import linked items from Excel 22

• Display the member list 39
• Create a new member 49
• View a member's detailed information 27
• Display a member's operational data 33
• Manage member subscriptions 17
• Import member data 18
• Print member cards 22
• Print and export the member list 19
• Charge an item to a member or a group 14
• Link a member to a group 33
• Edit and delete a member 18
• Search for a member 21
• Managing duplicates: merging two profiles 32
• Managing units to be deducted: personalised hours and non-members 26
• Manage Swiss Tennis licenses 21
• Topping up a member's wallet 22
• Find and reactivate a removed member 19
• Issue a certificate for a member 25
• Managing families 27
• Handling erasure requests (GDPR) 19

• Add a new sponsor 24
• Invoice sponsors 26
• Re-invoice sponsors 20

• Assign and remove a role 26
• Roles and access: create and edit a role 24

• Activating the Lessons module 40
• Creating lesson items 31
• Create, edit, and delete a lesson 26
• Manage lesson groups 24
• Manage lesson enrollments 42
• Prerequisite 42
• Invoice and reminder texts 10
• Teachers' schedule 34
• Grouped payments of registrations (basket) 20
• Change the rate of a registration 33
• Copy a lesson for the next season 35

• Complete management of equipment rental 23

• Find old invoice groups (archives) 31
• Invoice considerations and display 23
• Create invoices 27
• Send invoices by email 22
• Manage payment reminders 25
• Print invoices 28
• List and search invoices 19
• Edit and delete invoices 26
• Invoicing a membership fee or an item: what's the difference? 18
• Automatic reminders for e-mail invoices 25
• Keeping the accounts with the general ledger 18
• Manage family discounts 31
• Import accounts from Excel 17
• Carry an overpayment over to the next invoice 28
• Transit accounts for online payments 39
• How invoice dates are calculated 24
• Annuler une facture ou une ligne déjà comptabilisée 32

• List of bank payments 14
• Processing via bank files 17
• Process a manual payment 30

• Process installments 21

• Managing bookings in the schedule 61
• Configure and use open matches 31
• Manage the set times 17
• Create a promo code and use it 21
• Refund a fixed-hour session that was released and taken again 36
• Moving a booking and creating a recurrence in the schedule 34
• Creating and managing recurrences 53
• The weekly view and the all-sports view 38
• The cash journal and the history of a booking 36
• Manage cash register prices 45
• Offering items with a booking 32
• Deleted bookings and deletion records 25
• Replace a player on a fixed hour 35
• A fixed hour cannot be added: nothing is displayed 34

• Manage automatic emails 28
• Sending bulk emails 20
• Manage messages 34
• History of sent emails 14
• Writing an e-mail with the editor 23
• Birthday and inactive member e-mails 33

• Manage challenge tournaments 33

• Enable partner search 22

• The statistics dashboard 19
• Invoicing bookings from the statistics 23

• Access the program 32
• Booking by a member 40

• Creating and configuring a lesson 34
• Sign up for a tennis lesson 23
• Managing registrations (administrator) 35
• Managing groups and the schedule 30
• Tennis lesson invoicing 30
• Invoicing check and Youth and Sport export 17

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 15
• Adding and editing an employee 29
• Special cases: minor salary, young people, pensioners, LPP 15
• Running the monthly payroll 15
• Entering a compensated absence (army, maternity, illness, accident) 17
• The 13th salary and holidays for hourly employees 17
• Paying salaries and reconciling them with the bank 23
• Correcting an approved payslip 19
• Salary certificates and annual lists 26

You'll find all the questions about booking without an account

• How can I book if I don't have an account 856
• Where can I find available courts in my area? 118
• How can I edit/cancel my booking if I don't have an account? 143